Tuesday, December 22, 2009

nsd is running blackberry error

Problem When synchronizing your personal information management (PIM) applications, the following error appears:
"NSD is running"
BlackBerry Desktop Manager closes after the message appears.
Cause If this error occurs, the NSD.exe process cannot shut down without also closing the program to which it is attached, in this case, Lotus Notes. When Lotus Notes shuts down, Desktop Manager closes.
This type of error can be a symptom of a synchronization problem with Lotus Notes because the data in one or more of the PIM applications is corrupt.
Note: The NSD.exe will only run if Lotus Notes is open. Desktop Manager cannot cause NSD errors.
Resolution Troubleshoot the problem in this sequence:
1. Determine which application causes the error. Synchronize the device with each of the desktop applications, one at a time.
To isolate the application,
  1. Connect the handheld to the desktop computer.
  2. Open the BlackBerry Desktop Manager.
  3. Double-click the Intellisync icon and click Configure PIM.
  4. Clear the check boxes beside all but one of the applications.
  5. Click OK.
  6. Click Synchronize Now.
  7. Repeat steps 3 through 6 for each application until the problem reoccurs.
2. Clear the Intellisync® Files. Close Desktop Manager and disconnect the BlackBerry.
For Microsoft Windows 2000 and XP Delete the Research In Motion folder from C:\Documents and Settings\\Application Data and synchronize again.
Note: Deleting this folder does not affect the Desktop Manager installation on the computer. The next time you synchronize the PIM, the Research In Motion® folder is recreated.
3. Enable Advanced Logging. Enable advanced logging by following the instructions from blackberry help
4. Clear the Application Database from the device.
  1. Connect the device to the personal computer and open Desktop Manager.
  2. Double-click Backup and Restore.
  3. In the Backup and Restore window, click Advanced. The device application databases appear in the right pane.
  4. From the right pane, select the application database that causes the error.
  5. Click the arrow to transfer the database to the left pane. This also saves a backup copy of the database on the personal computer.
  6. When a copy of the database appears in the left pane, select the database on the right side, and click Clear.
  7. Click Close and select Yes when prompted to save the backup database file to the computer,
  8. Synchronize your PIM.
5. Install Desktop Manager 4.0 Service Pack 1. This service pack includes updated Intellisync translators. Verify that your translator is supported for this upgrade in the Desktop Software Release notes.

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