Setting Up Dial Pause and Waiting

Setting Up Dial Pause and Waiting

Do you frequently bank over the phone and are tired of constantly going through the menus and having to enter your bank card number? Well there’s an easier solution, you can setup a dialing string so you can quickly get to where you want in the phone IVR and not fiddle around looking for your bank card. As you can see from the screenshot you can insert a wait or pause to separate additional digits (for example, a password or extension) from the main telephone number. When dialing a phone number that contains a pause, the handheld will pause for two seconds before dialing the remaining numbers. When dialing a phone number that contains a wait, the handheld displays a Dial Extension screen prompting you to either dial the remaining numbers, skip the remaining numbers, or end the call.

A typical phone will usually work by using ‘.’ and ‘,’ but the Blackberry is a bit different, click on more to learn how …

To include a pause or wait while dialling a phone number:
1. On the Home screen, click the Phone icon. The Phone screen appears.
2. With your cursor in the empty field at the top of the screen, type the first portion of the phone number.
3. To insert a pause in the phone number, press the N key. For the 7100 Series, press the L key. A “P” appears in the phone number.
4. To insert a wait in the phone number, press the B key. For the 7100 Series, press the QW key. A “W” appears in the phone number.
5. Type the remainder of the phone number.
6. Press the Enter key. The phone number is dialed.
To include a pause or wait in a phone number in your address book:
1. On the Home screen, click the Address Book icon. The Find screen appears.
2. Open an existing Address Book entry or create a new one.
3. In the Work, Home, Mobile, or Pager field, type the first portion of the phone number.
4. To insert a pause in the phone number, press the N key. For the 7100 Series, press the L key. A “P” appears in the phone number.
5. To insert a wait in the phone number, press the B key. For the 7100 Series, press the QW key. A “W” appears in the phone number.
6. Type the remainder of the phone number.
7. To save your changes, click the trackwheel and click Save.
8. To call the phone number you just saved, click the name of the contact person, then click Call . The phone number is dialed.